jueves, 9 de septiembre de 2010

BENCHMARKING




The photo: “http://www.refletclient.com/en/pro/mystery-shopper-solutions-services.htm”


The term benchmarking is a process where a comparison of products, services and processes against other companies in the industry and the same market, this benchmarking is to be based on certain comparators for measuring performance company and thus to improve these indicators to have a product, service or process more efficient.

It is important to use benchmarking as part of a general total of the company to achieve a viewing and troubleshooting so that you can predict a new trend, implementing new and more innovative ideas to make a strategic development planning for job growth short and long-term

This process serves as a learning and assessment for professional improvement, becomes an essential tool that guides the company, and thus to generate greater value and better resources, products, services and processes, thus obtaining a
quality.

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